Privacy Policy

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                                                                 Privacy Policy

We take our responsibility to protect your privacy very seriously. That’s why we promise to never release your personal information to any third party company for their mailing or marketing purposes when you make a purchase on our website, or sign-up for beyondarie marketing.

We will automatically unsubscribe you from all marketing communication if we haven’t seen any engagement from you for 16 months. You can unsubscribe from our mailing list by clicking the unsubscribe link in any of our marketing emails, or you can send us an email at [email protected] and we’ll get your unsubscribe request processed straightaway.

From time to time we will run competitions in partnership with a third party – always fully vetted by us to ensure they fit with our brand and would be of interest to you, our customers – in this circumstance we will offer you the opportunity to opt-in to that specific third party’s marketing. This is the only circumstance where this option will be available and it’s just that – an option.

 When you shop on our website we collect information relevant to your purchase. This allows us to send your order, contact you in relation to your order (for example if your order is lost, an item is out of stock, payment hasn’t cleared or just to let you know that we’ve saved your basket for you etc.) and to pass your payment information onto our processing partner Stripe. All of this information is stored securely and we comply with all applicable data protection and consumer legislation.

We store information in your account if you choose the “save my card details” option to allow this on your way through the checkout. This information (name, address, phone number, email address, payment information) is stored to allow an easier checkout process for you when you place future orders via the “express pay” feature.

We use a third-party platform to send emails to subscribers of our mailing list. The emails that we send may contain dynamic elements such as images, that may be used to ascertain:

If the email was opened and when

  • Type of device used
  • Type of operating system used
  • Type of browser used
  • The screen resolution
  • IP address

We use this information to help us build better content and digital experiences for users. We also use this information to keep our mailing list up to date so that where users haven’t opened any of our emails for over 16 months, they are automatically removed from our mailing list.

We only use affirmative opt-in options. You will have to explicitly agree to receive marketing, we will never use confusing language. Your preferences are a “no” to all marketing by default, so we’ll only add you to our marketing list if you explicitly tell us that you’d like to be on it either via tick box, using our mailing list sign-up form or by getting in touch.

You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on +44 79792 73706. You can amend your personal account details by visiting the ‘your account’ page on the website.

 You have a right to be forgotten and as such we’re able to remove all of your personal information from our records. We can’t remove your orders, items purchased and values as we require these for historical accounting, but your personal affiliation with these orders will be anonymised and all of your personal information would no longer be held by us.  



When you access our website we will use cookies. Some are essential for the operation of the website, for example cookies that help our checkout function so you can complete your order in the most user-friendly way. Other cookies are non-essential and we’ll ask for your permission before using these.


Website Security

Dotlines Foods use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Transport Layer Security (TLS 1.1) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page you’re using is secure as the letters ‘https’ will replace ‘http’ in the browser address window. You will also notice a padlock either next to your browser address window or at the bottom of your browser window.

We also use Verified by Visa, Mastercard® Securecode™ and services to ensure your payment information is as secure as possible. These services help protect your card against fraudulent use online. If you forget your Verified by Visa or Mastercard® Securecode™ passwords, you will have to contact the service providers directly, as this is not information that is available to us. We regularly review our privacy policy and recommend that our customers visit these pages regularly.


Contact details

We are a very small team and we’ll do our very best to get back to you as quickly as possible!

Call us on: +44 +44 79792 73706 (Mon-Fri 09:00-17:30)

Write to us at: Beyondarie UK
Dotlines Foods Ltd
106 Baker Street
London, W1U 6TW

Email: [email protected]