FREQUENTLY ASKED QUESTIONS

Individuals who are 18 years of age and above are fully capable of entering into a contract.

For ease and convenience of ordering your products through our website, you have the option to create a user account on our website. By creating an Account on our Website, you agree to subscribe to newsletters, marketing or promotional materials and other information that we may send.

You will receive an Acknowledgement Email upon placing an order via our Website. Your contractual offer is deemed to be accepted by us only upon receiving the payment of the products ordered and the confirmation mail of dispatch of such products.

All payments are to be made by either through Net-banking, credit cards or debit cards or e-Wallets. We do not capture or store any card information on our servers. All online transactions made with us are completely secure and safe.

All orders need to be prepaid before shipment and we don’t offer cash on delivery services.

The products ordered and purchased are generally dispatched within 2 business days, subject to availability.

5 to 8 business days from the receipt of your order depending upon the address for delivery where the products are to be delivered within UK. We do not guarantee the exact time of delivery as those are dependent on various factors including third party courier agency or logistics companies. Delivery of products consignment ordered and purchased from outside UK would depend on the third-party courier agencies and logistics companies.

You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information. We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date, it must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Dotlines Foods Limited. Please contact Dotlines Foods by email to [email protected] or call +44 79792 73706 for information about returning items to us. All returned items must be sent to Beyondarie UK Dotlines Foods Ltd,106 Baker Street London, W1U 6TW. refunds and exchanges 

If you receive products which you claim are incorrect or defective then you should contact us by email at [email protected] within 7 days of delivery of the products to report these claims and arrange a return and refund.

Once you place your order, the cancellation will only be initiated if we receive a request on email at [email protected] from you within 12 hours of placing the order or before your order has been dispatched but without a refund. Orders for which the price of the products are being paid at the time of making the order are not eligible for cancellation or refund. Instead, we keep your payment for a future order of the same value.

If the refunded amount is not received or credited, you are requested to inform us immediately after expiry of the stipulated period through email at [email protected]. If the payment has been made by you through Credit Card then contact your credit card company immediately.

If any products are purchased by you on Sale or discount, you shall not be entitled to any exchange or refund. Exchange of products ordered or purchased is acceptable only for products returned due to manufacturing defect or which is unfit for use or consumption at the time of delivery.

Shipping and handling rates and charges are informed to you at the time you place the order and before your confirmation of the order. For all the orders above £ 30, we shall deliver your order to your address free of cost. However, for all orders below £ 30, shipping cost will be defined based on weight at the time of checkout.

Yes, we offer worldwide international shipping of our products.

An e-mail with complete shipping details of the order along with airway bill of the courier service will be sent once the order is shipped.

We market and sell products sourced and curated from extremes of North East India and we deal in Tea, Herbs and spices.

We source the finest teas, herbs and spices from extremes of North East India, and craft them into unique blends.

Our products are from forests or are naturally grown. While we don’t have organic certification, but since these are grown on slopes, in farthest part of North East India, they are close to natural.

Our products are made with 100% natural ingredients. We do not use any artificial flavours or preservatives.